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Resetting the 7900 Series IP Phones back to the Factory Default
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Resetting the 7900 Series IP Phones back to the Factory Default

 

Cisco IP phones 7920, 7940, 7960, and the software are not restricted to any specific release.

A. Reset the 7920 Wireless IP Phone to the Factory Default
Administration options in the Network Config and Phone Settings menus are hidden by default to ensure that users do not make changes that can affect the operation of the phone. You need to start the administration mode on the phone in order to use the options.

Start the Administration Mode on the Phone
Complete these steps to open the administration options on the Cisco Unified Wireless IP Phone 7920 so that you can access the hidden options on the Phone menu:

  1. Press the Menu softkey.
  2. Press (the star key). Press (the pound key), and then press (the pound key) again.
  3. Press the green key to open the administration mode.

Note:
Power cycle the phone or press any of these keys while in the first level submenu and then
press the green key to hide the options:

  • Any key between 0 and 9
  • * key
  • # key

Reset the Cisco 7920 Wireless IP Phone to the Factory Default
Complete these steps to reset the Cisco 7920 Wireless IP phone to the factory default:

  1. Select Menu > Phone Settings > Factory Default.
    The phone displays the "Restore to Default?" message.
  2. Press the OK softkey. All settings are deleted.
  3. Select Menu > Network Config to reconfigure the network settings for your WLAN.

B. Reset the 7940 and 7960 IP Phones to the Factory Default

Complete these steps:

  1. Press Settings.
  2. Press 3 on the keypad (or scroll down) for Network Configuration.
  3. Press **# to unlock Network Configuration on the phone.
  4. The Network Configuration lock symbol must be unlocked. If not
    press ** # again.
  5. Press 33 on the keypad (or scroll down) to Erase Configuration.
  6. Press softkey Yes.
  7. Press softkey Save.

The phone must now be reset.